Shipping policy

Everything at Scrubs & Whiskers is made to order. Nothing sits in a warehouse waiting — your shirt or mug gets printed once you order it. That means a little extra wait up front, and a lot less waste on the other end.

How long it takes

Your order goes through two stages: production, then delivery.

Production (printing, quality check, packing) — 2–5 business days
Delivery, United States — 3–5 business days
Delivery, Canada — 5–10 business days
Delivery, International — 10–20 business days

Most US orders arrive within 5–10 business days of ordering. Business days are Monday through Friday, excluding US holidays. Personalized items may take an extra day in production. Orders placed on weekends or holidays begin production the next business day.

What it costs

Rates are calculated at checkout based on your destination and what's in your cart. We ship to most of the world; if your country appears at checkout, we ship there.

Tracking

You'll get a confirmation email when you order, and a second email with tracking as soon as your package ships. If the tracking link hasn't updated for a few days after you receive it, that's normal — carrier scans can lag. Give it a week before worrying.

Orders with more than one item

Items in the same order are sometimes produced at different facilities, so your order may arrive in more than one package, on different days. You're not charged extra for this, and you'll get separate tracking for each shipment. If part of your order arrives and part hasn't after 10 business days, get in touch.

Getting your address right

Please double-check your shipping address at checkout. We can only change an address before production starts — usually a few hours. Once it's printed and labeled, we can't reroute it.

If a package comes back to us as undeliverable because of an incorrect or incomplete address, we'll contact you to arrange reshipment. Reshipping costs are the customer's responsibility in that case.

Customs, duties and import taxes

International orders may be subject to customs fees, duties or import taxes charged by your country. These aren't included in your order total and aren't something we collect or control. They're the responsibility of the customer, and they're due to your local carrier or customs office on delivery.

Lost, damaged or wrong items

Misprints and defects are always replaced free. If your order arrives damaged, misprinted, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the item. We'll replace it at no cost to you.

If tracking shows delivered but the package isn't there, check with your household and neighbors first, then contact us — we'll help you open a carrier trace.